Flexibility, innovation, and a people-centric approach create tenant partnerships that support growth, simplify operations, and unlock shared success.
We know that our tenants’ success is our success. That’s why the Redefine approach to property management is rooted in adaptability, collaboration and innovation. By continuously evolving how we engage with our tenants – digitally and personally – we create environments where businesses can prosper and expand.
Purposefully people-centric
As a people-focused business, we value relationships above all else. From first contact to long-term leasing partnerships, our goal is to, on an ongoing basis, understand our tenants’ comfort level, respond proactively to their operational needs, and structure flexible leases that evolve with them. Our tenant engagement model is proactive, data-informed, and driven by a spirit of partnership.
Digital innovation that retains the human touch
Our technology-driven offerings are designed to streamline operations, improve efficiency, and enrich tenant experiences without sacrificing the personal connection.
“From onboarding to ongoing engagement, real people manage our digital tools and support our tenants,” says Scott Thorburn, National commercial asset manager at Redefine Properties.
GoCity super app
Developed in partnership with Think Digital, GoCity transforms property access control as well as parking and visitor management. Tenants, staff and visitors simply enrol using facial recognition and smart devices, which means no more multiple access tags or cards. GoCity also provides real-time data for space use optimisation, safety protocols, and smarter service deployment. Best of all, we back the technology with fast, supported onboarding and continued human assistance.
Tenant portal
Our secure online tenant portal puts 24/7 account management tools at our tenants’ fingertips. Tenants can track communications, access and reconcile account statements, monitor lease milestones, access documentation, and receive real-time notifications. The portal enhances how we engage and offers convenience without compromising our relationships.
On Key system
Our On Key Facilities Management System enables tenants to log maintenance, rental and billing requests quickly and easily, avoiding delays and creating a smooth service loop.
Space 2 Spec™: Customised deals for a confident start
Space 2 Spec™* is a standout incentive for prospective tenants. Tailored to suit each client’s business needs, this offering allows tenants to customise rental terms on selected Redefine spaces to unlock up to 50% of rental for the first two years in tenant incentives. This gives new tenants a financial head start as they settle into their spaces.
Value-added support and flexibility
- Discounted LED screen advertising: Tenants can boost their brand visibility through out-of-home advertising on Redefine LED screens.
- Free boardroom use: The use of boardroom facilities at selected properties cuts meeting space costs.
- Flexible leasing structures: We adapt lease terms based on expected business growth, contraction and evolving needs.
“Whether at the outset, during the lease term, or at renewal,
we work to shape agreements that make sense for both parties,” says Thorburn.
Evolving with you
In a volatile economic and geopolitical climate where business models shift quickly, tenant needs constantly evolve. That’s why we closely monitor the operating environment and prioritise proactive engagement. Our commitment to adaptability ensures that we can pivot when our tenants pivot and co-create solutions that drive long-term value.
Our greatest innovations are those that allow us to stay connected – with our buildings, with our data, and, most importantly, with our tenants. Because we embrace a people-centric approach, our tenants’ success is our success.
Contact Redefine Properties on 0860 DEFINE (333463)
