Developments News

Gateway Real Estate Africa to develop large contact centre in Kenya

CCI Global, the largest international contact centre operator in Africa, will move to a purpose-built, state-of-the-art office at Tatu City in Kenya.

The five-storey Grade A office building will be developed by Gateway Real Estate Africa (GREA).

The building is custom-designed for CCI, with large floor plates for flexible call centre operations, rapid lifts for seamless shift changes, ample natural light and employee welfare at its core,” said Greg Pearson, co-founder, and CEO of GREA. “We are pleased to develop this spectacular building for a world-class client like CCI in Africa”.

As part of the development, Tatu City, which is owned and developed by Rendeavour, Africa’s largest new city builder, will construct a transport hub to accommodate CCI’s thousands of employees.

The Tatu City ecosystem – with homes, businesses, schools, parks and other amenities – is the ideal location for CCI’s operations and employees,” said Stephen Jennings, Founder and CEO of Rendeavour. “A first mover in all aspects, CCI embodies the global shift of businesses from congested urban areas to decentralised environments like Tatu City that provide live-work-play solutions for employees and investors alike”.

CCI has grown rapidly in Kenya since entering the market in 2016, specialising in the operation of outbound, inbound, and web chat multi-channel contact centres, service leading international brands primarily in the mobile, technology, telecom, and financial sectors.

The company’s expansion is a result of its workforce which has swelled to over 2 000 agents over the past year. The facility at Tatu City will double the firm’s capacity to more than 4 000 seats in one location.

CCI’s business in Kenya, which serves well-known American, British, Australian and other international brands, continues to accelerate, thanks to our dynamic workforce, quality assurance and operational excellence,” said Mark Chana, CCI’s Chief Operating Officer. “We are excited to build CCI’s home at Tatu City, in a business-friendly environment that focuses on the welfare of our employees”.

CCI’s contact centre will provide business process outsourcing, or BPO, that supports the whole customer lifecycle in both traditional voice interactions as well as digital.

Construction is scheduled for completion in late 2023.