The role of a property manager continues to evolve. Once thought of as ‘merely’ rent collectors, it has become evident that the role of a good property manager has progressed to encompass that of an asset manager. With the effects of Covid-19 affecting businesses on a global scale, property managers have evolved into mediators.
This is according to Gregg Huntingford, CEO of Spire Property Solutions who says that mediation between landlords and tenants has become a critical tool as part of an essential required to retain tenants who are going through a temporary slump due to the national lockdown.
“Some people may think that property managers as just being that person who knocks on the door once a month to collect a rent cheque from the tenant on behalf of the building owner however, the evolving property manager is taking responsibility of the remediation between the tenant and landlord as part of ensuring the long term success of the property – given the financial impact of vacancies on a building as an asset is key to try to retain tenants in the long term, making allowances for impermanent loss of income.”
Gregg says that negotiation between the two parties is a critical skill that good property managers need to master. “Our managers sit with both parties to ascertain what each of their objectives are – what are their goals, their priorities and needs; we ascertain where they are able to make compromises and if there are ways to keep up a continuous relationship. It is important that we all work together during this time to try and reach solutions”.
To determine what measures to apply, it is critical to understand the needs of both the property owner and the tenant. “In the first instance many owners have had to keep the lights on at the building and pay bonds with incurred ongoing costs. But equally for tenants, many are fighting for their livelihood. There is no ‘one size fits all’.
Gregg says that in some instances, it is a case of a rent deferment. The tenant can pay the rental and the landlord is perhaps under more pressure. “One allows some extra breathing space on rental, but with the quid pro quo limited application of credits. In other instances, the tenant will simply not survive without a meaningful rental credit. This then means that the parties must sit down and really understand the business plan of the tenant because even with a credit, both parties will have to endure some pain. There is no getting around this” he cautions.
And sometimes, the application of deposits on a mutual understanding of delayed reinstatement helps with much needed cash flow on both sides. Consideration of renewals and building in solutions that can be amortised over time is also possible, where one or both of the parties can endure the immediate cash flow impact.
“Our experience has been that the array of cases has been exceptionally varied and even businesses that are still doing well nationally under Covid-19, may need a specific nodal focus. One has to be open to the discussion and to understand that in the end a solution will be imperfect, but it will inevitably be a better result than doing nothing”.
To aid in such discussions, property managers are experts in the day-to-day operations of a property, they also serve as asset managers by applying strategic thought and implementation in order to actively enhance the cash flow and value of the assets – maximizing the return on investment and value of property.
“No time in our recent history has called on property managers to test their skills as Covid-19 has. Our role is evolving speedily as we seek ways to secure win-win situations for landlords and tenants during this unprecedented time and it is vital that we come out the other side of this pandemic with symbiotic landlord and tenant relationships if we are to try boost the economy as fast as possible” he concludes.