On the eve of its first birthday, South Africa’s only valet storage company, SpaceBox, has enhanced its user experience with a new-look website, a simplified but highly secure payment system and a new Space Creation Application.
CEO and co-founder of the company, Hjalmar Venter, says user experience should be enjoyed throughout SpaceBox’s service cycle, whether browsing the website, making a purchase, using the new Space Creation tool or interacting with the delivery team. This thinking led to enhancements across the business.
“Here we are passionate about creating space and we recognise our responsibility towards our environment. These values have shaped the enhancements to our valet-style storage service. We’re disrupting the self-storage industry with our unique offering, and doing the same with the accompanying payment, operational andadministrative processes,” he says.
The look and feel of the website has been upgraded with the improved flow, helping the user manage the site intuitively and offering instant answers to any questions they might have.
“Even the purchasing process is quick and painless. We’ve simplified online payments using powerful security enhanced authentication tools that very few e-commerce merchants offer,” says Venter.
“This enables us to deduct the storage rental subscription each month directly from our customers’ credit or debit cards. Not only does this result in increased online security, it shifts the risk of online purchases away from the customer and onto the merchant (SpaceBox). It also makes debit order forms obsolete, saving time and reducing wasted paper.”
Venter says the company has moved to a completely paperless warehousing and distribution system resulting in further reduction of SpaceBox’s environmental footprint with no wasted paper.
“We’ve also improved customer service satisfaction levels through instant automated communication,” he says. “Along with all these improvements, we’ve added the Space Creation tool. It’s a neat little tool on the website helping the user to organise her personal physical environment. It’s free and anyone who registers on the website can use it.”
The operation has grown since it launched in July 2015 both in terms of the team and the customer base. Venter says SpaceBox is a young company, not only in terms of its existence, but also the age of staff. “The team members were recruited for their technical ability, a love for disruptive technology and are regarded as leaders in their fields,” he says.
SpaceBox recently rolled out its services to Durban and now allows clients to store some of their own boxes (as opposed to SpaceBox’s trademark plastic containers) and other items too. “If the driver can carry it, we will store it,” he says.
In keeping with its promise to run a sustainable business, SpaceBox’s free storage containers arerecyclable and reusable, making cardboard boxes redundant.
As Venter says, “And at a reduced cost of R59 per month, value for money is apparent and living with clutter in a small space should no longer be an option.”