Holding the award, Chris Aslett, Director: Technical at Broll Facilities Management
Broll Facilities Management (FM) received Gold for Facilities Excellence in the 2015 PMR Golden Arrow Award. The PMR Golden Arrow Award is a national survey on external Facilities Management Companies conducted by PMR.africa.
In 2014, Broll FM won a Bronze award and in 2013, the company won the Gold Award.
“We are honoured to receive this award and we would like to sincerely thank the PMR.africa Awards, the South African Facilities Management Association, our clients, industry peers and nominees in the competition,” says Rowland Gurnell, COO of Facilities Management at Broll.
Broll Facilities Management is dedicated to the co-ordination of and functionality of space thus letting clients focus on their core business.
Gurnell says behind the success of Broll FM, is the dedicated team that sees to all the clients’ needs and without this team, this would not have been possible.
FM continues to be a sought after specialist service across the continent as it allows property owners to focus on what they do best and leaving management of non-core support and associated services to the property specialists, he explains.
Broll FM, a division of Broll Property Group, one of Africa’s leading property services firm manages some 12 million square metres of properties within the Group.
The purpose of the PMR.africa Awards is to enhance excellence and set a benchmark in the industry and the awards are indicators of a company or division’s competencies. The awards are the culmination of a research process whereby companies and institutions are rated based on respondents’ perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
Gurnell points out that the survey asked respondents questions such as how Broll communicated with clients, the quality of service received, staff competence and credibility among other questions.
“For Broll FM to tick favourably on all boxes as per the survey, shows our clients have confidence in our service offering and ability to over deliver on what we promise. This award will encourage our teams to continue to exceed customer service while keeping abreast of FM trends locally and globally,” he says.