Nedbank has been awarded the dual accolades of Best Retail Bank in South Africa award and Best Mortgage and Home Loans Product in Africa award for 2015 at The Asian Banker’s 2nd Annual Middle East and Africa Awards Ceremony. The ceremony was held at the Ritz Carlton, DIFC, Dubai on May 27 2015, in conjunction with the Middle East and Africa International Banking Convention.
Philip Wessels: Group Managing Executive of Retail and Business Banking at Nedbank, says the award took cognisance of the bank’s continued commitment to making banking more accessible to all in South Africa and delivering a choice of distinctive client experiences and channels. “We are delighted with this recognition as it affirms the bank’s progress to turn around and reposition the business, transforming it into a client-centred, aspirational bank for all while upholding risk management practices.”
Over the last three years, the bank’s investment in infrastructure expansion has enabled almost 80% of the bankable population to access banking within a 15 km radius of their community.
“Our fast growing footprint across several communities including the digital platforms, ATMs, alternative in-retailers as well as the new ‘Branch of the Future’ network which offers state of the art technology, has been instrumental to processing more than 350,000 monthly deposit transactions and catering to banking needs of almost a third of the country’s bankable population,” noted Wessels.
Amid a difficult operating environment in one of the most advanced economies on the continent, the banking space remains highly competitive. Nedbank’s client centred approach enables the bank to respond to the fast ever-changing needs of clients, leveraging technology to enhance client experience and ensure quick turnaround through digital solutions such as the Home Loans Online Application Channel – allowing clients to make bond applications and receive a credit decision within hours, from any internet enabled device.
The Asian Banker’s Middle East and Africa Awards are acknowledged by the financial services industry as the highest possible accolade available to professionals and banks in the industry. Over 100 institutions from the Middle East and Africa were evaluated across 30 different countries. A stringent three-month evaluation process based on a balanced and transparent scorecard has been used to determine the winners.