In response to recent reports on the alleged findings of the NCC investigation of the timeshare industry, the Vacation Ownership Association of southern Africa (VOASA) Chairman, John Lee, says VOASA recently met with the NCC and is fully appraised of their concerns.
“We have developed over a long period an amended Code of Conduct, which all VOASA members are obligated to adhere to. This process started about 18 months ago and was unanimously approved by members of VOASA on 11 September 2014. We believe this code will be compliant with the CPA and all other relevant legislation and governs practices within the shared vacation ownership industry, protecting the interests of both consumers and the industry as a whole.”
The Code makes provision for the appointment of an independent Industry OMBUD. The Code will now also be subject to approval by the NCC and then published for public scrutiny and ultimately submitted to the DTI for approval and acceptance.
“We will await the release of the completed NCC report in due course, engage with the Tribunal when requested to do so and thereafter work with the NCC to address any issues raised in the report.