Today, Airports Company South Africa (ACSA), Cape Town International Airport’s Service Standards Manager, Ian Bartes collected the Airports Council International (ACI) Award for Best Airport in Africa. Making this award all the more special is that this is the fourth year running that the airport has been recognised as the Best Airport in Africa. The handover took place in Seoul, South Korea where the ACI Asia-Pacific/World Annual Congress and Exhibition is taking place. Bartes took receipt of the award approximately 14h30 South African time.
Cape Town International Airport processes just over 8 million passengers per annum and is Africa’s most award winning airport. “It’s great to be recognised amongst our peers globally! This accolade reminds us that we need to continue doing our best in delivering a positive airport experience,” says Deidre Davids Communications Manager, Airports Company South Africa: Cape Town International Airport.
“We’re passionate about the fact that this award belongs to each and every staff member working at the airport, from the porter to the check-in agents – it’s not an ACSA award alone! We’ll even go as far as saying that we hope that all Capetonains celebrate with us as this award belongs to all of Cape Town”, added Davids.
The ACI ASQ Awards have become a world leading airport passenger satisfaction benchmark with over 200 airports participating in over 50 countries. It is interview based and has been scientifically designed to provide a statistically accurate reflection of service levels in an airport. Every month, at all participating airports, departing passengers are interviewed at the gate while the experience is fresh in their minds. All the airports use the same questionnaire and follow the same methodology while taking into consideration each airport’s uniqueness with regards to its traffic throughput to ensure comparable results.
Cape Town International remains committed to creating more strides in the aviation industry to ensure its users and passengers continue to acknowledge it as a world leading airport.