FNB Home Loans topped the Intellidex Bank of the Year Survey 2014 as best home loan provider.
“The fact that FNB Home Loans ranked first when it came to the best home loan product is testament to our solid service and sound product offering,” says Jan Kleynhans, CEO of Asset Finance at FNB.
The purpose of the survey is to garner banking clients’ views across a range of products and service offerings. FNB won overall for Best Comprehensive Bank, taking into account all banking products.
Results of the best home loan category were based on whether a customer would want to stay with their current home loan provider when moving homes, as well as their overall experience with their home loan account. Six home loan providers were considered, with FNB coming out tops.
“FNB Home Loans has been at the forefront of industry innovation in many areas,” says Kleynhans. “FNB is currently the only bank to offer the ‘Move Home Not Your Home Loan’ benefit, where we will pay a customer’s bond registration fee and subsidise the attorney’s cancellation fees if our customer continues to use us as a provider.”
Other innovations include FNB’s distressed Home Owners Quick Sell Program as well as its unique Property Leader service.
“Property Leader allows prospective buyers and sellers to receive personalised service from our Property Specialists,” says Kleynhans. “These specialists can provide customers with property area reports, assist in arranging property valuations as well as introducing sellers to reputable estate agents in their desired areas.”
”We remain committed to advancing bonds and providing a differentiated client experience to both salaried and self-employed clients,” concludes Kleynhans.
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